CLEANING & REPAIRS
Keeping your mascot clean will not only keep your performer happy, but also ensure your mascot lasts for many, many years.
Clean mascots get the right kind of attention in public, and make welcome guests at special events! Although we do provide cleaning instructions with each mascot costume, many of our clients prefer to have Sugar’s Mascot Costumes professionally clean and store their mascots because they lack the facility, time or space. Need a repair? We understand that accidents happen and we’re here to fix them. Keep your mascots looking and smelling their best with Sugar’s Mascot Costumes.
PROFESSIONAL CLEANING & REPAIR SERVICE
We offer a professional deep cleaning & repair service, whether we made your mascot or not!
An annual deep cleaning by our experts will help preserve your character so that it lives a long and fulfilling mascot life! Our cleaning service includes minor repairs, such as missing buttons and small seam tears, but we are here to help with major repairs, too! After your character is assessed by the team, you will receive an estimate for any additional work that we recommend. We will of course wait for your approval before proceeding with any additional work.
Our cleaning turnaround time is usually between 8 and 10 business days. To arrange cleaning, simply call Sugar’s Mascot Costumes at 1-800-653-0253 and ask for the cleaning specialist.
MASCOT STORAGE AND MANAGEMENT
We offer a clean, secured, climate controlled storage space to allow your mascots to rest and refresh between performances. Characters that are stored with Sugar’s Mascot Costumes will be fully insured for their replacement value while on our premises.
When you are enrolled in our Mascot Storage and Management program, we’ll make sure your mascot will be “event ready” whenever needed. Our convenient dispatch service will make certain your mascot costumes are delivered on time to performances, and are safely returned to Sugar’s Mascot Costumes after each performance with all their parts and pieces. We use your preferred courier account so as to keep your costs at a minimum.
When they are returned to us from an event, they are each cleaned and examined for wear before being stored away. We will include small repairs, and if we find and major repairs we will notify you immediately and provide a written estimate. This will ensure your mascot will stay in optimum condition for many years of use.
CARING FOR YOUR OWN MASCOT!
When you purchase a mascot from Sugar’s Mascot Costumes, you are purchasing a quality product! That is why most parts of our mascots are machine washable, to make it easy for you to preserve them on your own premises. Our characters come with individual custom care manuals including cleaning instructions written specifically for your character. Below are some general instructions and tips:
- Follow your manual closely when cleaning at home.
- When cleaning clothing parts and pieces use a cold wash & rinse cycle on the gentle setting in the washing machine.
- Do not send your character to the dry cleaners unless specifically instructed in your manual.
- Hang to dry. Do not put any pieces in the dryer unless instructed by your care manual.
- Do not put anything made of foam in the dryer or near extreme heat. Foam will melt when exposed to high temperatures.
- Read the tips below for cleaning heads, feet and shapes.
Contact us if you have any questions or lost your manual!
- First, use a vacuum cleaner with attachment to remove dust and debris. Make sure that the vacuum’s nozzle is clean before use.
- Clean with spray upholstery cleaner following directions on the bottle (avoid aerosol cans as it is difficult to remove the soap).
- Remove the cleaner with small amounts of fresh water and blot dry immediately with a clean towel. A wet-vac vacuum with a hand held attachment is an excellent way of removing excess dampness. Never soak the head in water.
- Brush the fur parts with soft pet brush while still damp to achieve its best look. Do not use a hair dryer on the fur.
- Wipe out the helmet with a disinfectant cleaning product, like rubbing alcohol or an unscented cleaning product.
- Remove your halo liner and wash as per machine clean instructions above; when fully dry, replace into the halo (please note this applies to clients with sports halos only, not helmets).
- Check your fan batteries and change them if necessary (see notes below about troubleshooting).
- Clean the clothing accessories (like legs, arms and hands) as per the general machine washing instructions above.
- When washing the shape mascot body, always take care to dry it out thoroughly. If an area has been spot cleaned, use a dry cloth to sponge out as much water as possible, and then brush over the entire fabric with a slightly damp cloth.
- A wet-vac with a hand-held attachment is the best way to remove any soap or rinse water you have applied to the mascot.
- Clean in small areas and work from seam to seam to prevent water stains from developing.
- To speed along the drying process, a hair dryer can be used from a distance while blotting with a clean towel. However, a hair dryer should never be used if your shape mascot is covered in fur.
- Are the batteries correctly inserted into the plastic battery holder?
- Do the batteries have a charge? Try a fresh pack of batteries.
- Check that the contact on the battery holder is connected.
- Check that the switch turned ON.
- Check wires on the switch – be careful, the wires are delicate!
- With the switch on, gently squeeze and twist battery holder (with batteries in place) to initiate better battery connection.
- Remove batteries and clean battery holder.
- If a battery is experiencing a loose connection, gently stretch spring in battery holder.
WHAT OUR CUSTOMERS SAY
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We LOVE Fiona the fisher! She showed up yesterday just in time for me to put her head on and walk into the start of our staff meeting. Folks are completely astonished at the quality of the costume, especially how realistic the fur looks. Thank you for working on this with us, and for producing such a top notch product!
US Fish and Wildlife Service
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She looks WONDERFUL! We're delighted to have her here and look forward to using her frequently. Thank-you so much for your patience and your feedback - it was a pleasure to work with you and your staff. Have a wonderful week and I'll be sure to say nothing but GREAT things about you guys.
Marymount Academy
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I have met Elliott (the beaver) during the 10th year party that was held on September 9th and I can confirm that parents and students were quite impressed by Elliott. Your team did a great job! Please thank all your team members.
École élémentaire catholique Pierre-Elliott-Trudeau
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Our Saanich Police mascot arrived late Friday afternoon and looks great! What a first class costume... It looks fantastic...
Sergeant, Saanich Police Department
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Just wanted to say the whole office LOVED the mascots and we had a great time wearing them and making them bobble last night. Tell everyone we were blown away by the quality of work. Thanks!
Boom Marketing
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He's very cute! I'm sure he will be loved by all in the Guelph community. Thank you very much to you and your team at Sugar's for putting this together in such a tight timeline.
Z Factor for Guelph Police Service
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You created an absolute masterpiece. In fact, I will go on record to say this is one of the best looking mascot costumes I have seen in my 23 years of sports management.
Sioux Falls Stampede Hockey Club
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Just a note to let you know that the mascot has been extremely well received. The kids love him and he can hardly walk for all the kids around him - kind of reminiscent of peter piper! We are learning a lot about crowd control and have a designated handler for him so he can make his way through the crowds. Omingmak is getting lots of hugs and making everyone smile. Thanks so much - he will be a big part of our annual Frolics.
The Hamlet of Cambridge Bay
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We love it We are very happy with the end product and I would recommend your company to anyone due to the great customer service, quality of the product and the very, very nice people who work there. Thanks again, Dave
Vancouver Island University
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I really enjoyed working together on this project. We just got our dog in today and I tried him on! Your team has done an awesome job. The goggles are amazingly well done! They look like they were made of real caribou antler! The fan is great too. The body is nice and buff...loving it!
Department of Culture, Language, Elders and Youth, Gover
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I have to say again that He looks amazing...I am so glad we went through Sugar's Mascots. The professionalism on all levels of your company has really been great!! I do appreciate your hard work and the passion everyone has there for what you all do!!
Saskatoon Police Service
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I just wanted to thank you for your diligence and resourcefulness to make CAPER the best looking mascot I've ever seen. We did a rehearsal run with him yesterday and it looks terrific!! He'll be meeting the students today at noon with a big celebration taking place with our first day of classes. Any recommendation you want from us in the future, don't hesitate to ask.
Cape Breton University
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Yes, yes, yes! Our Spartan has come! He is magnificent! He will be presented at an assembly tomorrow and we're sure he'll make a huge impression. Thank you so much for accommodating us these last two weeks!
Margaret Barbour Collegiate
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I wanted to thank you for your outstanding work on Les Watts. We received him yesterday and were thrilled not only with how he looked, but with your attention to details. Sending a birth certificate and a personalized thank you card are both lovely touches.
strategie Revolution strategy
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Savertooth has made it here safe and sound. He's so adorable we can hardly stand ourselves today! He appears to be in perfect health, his fan unit works... and we especially like his birth certificate... very nice touch... we plan to have it framed!
BECU; Learning & Development/Financial Education
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He's a huge fantastic wonderful and furry addition to our staff. The kids went mad over him. Thanks so much for your wonderful work and thanks to Sugar Mascots.
Parks Canada -Public Outreach Education Officer
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Everyone who sees Mikey is instantly happy and delighted. People in cars passing by are shouting, waving and blowing the car horns. We are planning on an official arrival event for Mikey next week at the corner park where our sign is located . We hope to get coverage by out local papers. Thank you for producing Mikey for us.
Main Street Dartmouth and Area B.I.A.
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HE IS PERFECTLY AWESOME!!!!!!!we are all standing here looking at him and we are beyond pleased. Thank you and your team so very much!!
Town of Labrador City
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... just a quick note to say "Thank You" to everyone at Sugars. Everyone from the first phone call to when he arrived were all so helpful. "Flip" arrived on Friday afternoon and was a huge hit! All the staff was totally impressed how much he did look like our "logo in real life". He was in a parade on Saturday and the kid (+ adults) absolutely loved him - he got hundreds of hugs!!!
Westridge Electric Ltd.
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The costume handled very well at the game. This being the longest I've had it on since a video shoot we shot about two weeks earlier, I found it quite comfortable and a lot more expressive than our old suit. I've noticed that the fans seem to react a lot better to this costume as well. Their excitement level has really shot up. Thanks for crafting our new costume. I feel like a whole new bird, so to speak!
Rochester Knighthawks
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We have used him in our Open House Rally! We are planning to use him... for recruitment and all our events next year! Thank... all the staff for the work they put into him! He came with a lot of character- looking fierce!
Roseland Collegiate Prep
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Trax is going over better than we could have ever hoped for. We have had nothing, but positive responses at all of our events! We had 7 appearances in May alone. Wherever we go we are hearing “look its Trax” not “look it’s the rail runner”. We are actually starting to get requests from the public to attend their events. Again, a special thanks to you and everyone at Sugars who brought our vision to life.
New Mexico Rail Runner
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Falco was "born" today. A huge success, the kids love him. Our idea was that Falco would start shaky on skates and improve during the match. From next homegame he will pick up the speed since he is then a week old and has "practised" the whole week. Thank you again. It's been great working with you.
Stjernen Hockey
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I would like to thank everyone who worked on our wonderful Mascot. He was a HUGE hit at our tournament. He brought an air of fun and celebration to our event. Huge smiles, hugs and high fives were shared, pictures were taken and memories made! Visiting teams were so impressed, they will remember our little town forever... We will definitely recommend Sugars Mascot's to anyone who asks... Thank you again for everything!
Winfield Minor Hockey Association
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Our Olympian mascot "Torchy" was a huge success. Our students went wild when he made his debut... The entire process with Sugar's Mascots from beginning to end was excellent. We are so happy with the final product. Thank you for working with me and building a mascot for our school!
The Academy at Nola Dunn
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I just wanted to let you know that the Bull arrived today!!! You can't imagine how exited we all are and I wanted to thank you for such a responsible, amiable and excellent job you guys did … thanks for being so kind and so into our mascot and taking so much care of us as customers. Be sure that we will recommend you with our eyes closed and we will always take you in account in any further mascot character. Once again thank you and your crew so, so much and we are extremely happy, it is beyond what we expected.
Collegio Granandino
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We just got him…It looks even better in person than it did in the pics…You guys get top marks for customer service!!
Stonewall Collegiate Institute
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…Everybody loved Clockey! He looks terrific. I was also surprised and impressed by the owner’s manual that came in the box. It is very comprehensive and useful – even the tips for how to be a good mascot. The whole thing looks really good.
Bakersfield City School District
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… Instantly everyone loved the Dude. Everyone wanted their picture taken with the Dude. We carried the Dude all over the country to shows and exhibits. We’d walk around display halls and people would immediately think of SchoolDude. It became the symbol and instant reminder of what we did and how and helpful that the Dude actually is…Fast forward to today and SchoolDude has grown to the point where it is the leader in the industry… So your company (Sugars Mascots) can make a huge difference in the success and branding of a company if done properly.
DudeSolutions.com
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It was such a pleasure to work with Sugars Mascot Costumes. The entire process was such a joy and we appreciate the attention to every detail. ... thank you for such a wonderful experience as you brought Mr. Owl to life right in front of our eyes!
Chi Omega Executive Headquarters
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He arrived safely and we LOVE IT!!!! Had so much fun unpacking our new mascot with both of our principals and everyone is super pleased with the quality of your product. I appreciate all of your help and support during the process, it was a pleasure working with you and your team!
Ridgemont Local Schools
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... how much we have enjoyed our new Mascot – “Appy” the Happy Duck. You all did an excellent job on him and he was certainly a hit all during our fair in August! It was very hot but we had a couple young people who did a great job!! Thanks to you all for your hard work designing and making him for us to have for many years to come!
Appalchian Fair
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Thank you so much! Your customer services was amazing. Feel free to follow our page "energetic city roller derby association" for updates on shotgun Sally including her formal debut and where we take her. We will highly recommend your company to other teams and organization.
Jennacide
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When we received our mascot we were blown away by the quality of the materials and the craftsmanship of the sewing. Overall I highly recommend Sugar's Mascots to bring your character to life. They did a great job, and when people see our mascot it always brings a smile to their face.
Lockout
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Our school went through Sugar's for our mascot... We started with a basic drawing one of our art students drew up for us based on what we wanted. They were able to design it and tweak it based on what we wanted. They were EXTREMELY patient with us and communicated with us every step of the way... went above and beyond to help us! Thank you
Eastlake High School
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That looks awesome!!!! Today was actually our 1st day back to school into the building. This was a welcome pick me up after a day of crazy new co-vid procedures.
Leipsic High School
NEED MORE INFORMATION
Sugar’s Mascot Costumes has been making mascots with heart since 1985! If you are interested in having us create a custom mascot for your company or would like information about cleaning & repairs, please complete the following form or contact us in person or by phone.